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Our Most Valuable Vendors: What Would We Do Without Them

GDNI 66 | Most Valuable Vendors

 

Sometimes it’s easy to forget how great and incredibly helpful vendors are in the note investing business. In this episode, Gail Anthony Greenberg and Chris Seveney are putting the love and spotlight on their most valuable vendors. These are the people whose expertise and knowledge help them get through any sticky situations – from documentation to handling a lockout. Catch points on how to store your hard collateral files, how a preservation company works, and more on today’s show.

Listen to the podcast here:

Our Most Valuable Vendors: What Would We Do Without Them

Gail, how are you?

I’m very well. Thank you, Chris. I’ve been to a free kitchen design appointment at Home Depot.

Did they also try and sell you these fancy cabinets and everything like that?

There’s a lot of upselling as there is every interaction that appears innocent on the face. Honestly, I’m glad to have somebody who’s willing to spend the time laying this thing out because as you know, I’m doing a duplex and each side is like the mirror of the other side. I need twin kitchens. I need one good design and I’m solid.

For me, just another day.

Let’s not count out the possibility that something wildly crazy will happen. Particularly the way your luck’s been going. I’m betting on you, Chris. You’re not going to finish a day without another crazy thing happening.

Do you want to do a “what just happened?” or do you want to roll right into our main segment?

I think I gave the “what just happened?” I had a lovely encounter at Home Depot with the home kitchen planning guy. Is there a good way to get white cabinets? You don’t stain wooden cabinets white. They’ll have to be painted or they have this coating on them that can be scraped and can peel up. These are getting installed in a muggy, hot environment.

I would go personally with thermofoil.

That’s it. Does thermofoil sticks?

It does not contract with the weather based on how it’s produced because it’s almost like plastic, but it’s highly compressed. That’s what I like to use because they’re more durable as well. Most people can’t tell the difference between thermofoil and wood anyway.

Does the thermofoil peel up after a while? That’s what this guy said, but I sensed my meter went off.

If you buy cheap Chinese cabinets, yes, they’ll peel off. If you buy a decent thermofoil cabinet. No, it’s not going to go off. I’ve got white cabinets with glazing on them. I think that’s what you were referring to, which is like a tent or a distressed look. If it’s like a shaker, you can put a wooden panel or a distressed look if you‘d like.

Are you talking about your home?

I’m talking about my home, but I’ve done many different places and I know some people prefer the wood, especially in areas with high humidity climates and if a shaker or that center panel sometimes shrink and expand. It can either crack or when it shrinks any stain or paint misses and then you’ve got to go back and paint it.

If you have thermofoil coated MDF, you don’t have these problems. Is that what you’re telling me?

Correct.

This was one situation where cheap is better.

You can get some expensive thermofoil too. There are different levels and quality.

GDNI 66 | Most Valuable Vendors
Most Valuable Vendors: It’s easy to forget how great and incredibly helpful some vendors are.

 

My big thing is in the area where I’m renovating this house, there are no basements. I have a plumber who wants to put two hot water tanks in the attic. I’ve been told that the water heater construction is better and with regular maintenance, you can avoid a flood. I had a water heater flood my basement once and the idea of putting two of those in the attic totally freaks me out.

Do you have gas?

We could do either. We’re going to have gas service to the house.

Why do you do gas and do it tankless?

That’s where I’m going but the water is hard. Apparently, that messes up the innards not just your tankless, but all your plumbing eventually.

It’s going to do that to a tank or tankless. What you could do is put a water softening system in.

I grew up with a water softener. I hate the slimy feel. Do you ever live with a water softener?

I have. They may have changed over the years and got a little better.

What we perceive as a slimy feeling is the hardness of the water. If it can’t dissolve and stuff, we’re used to feeling pretty not slick, but apparently, the way the ions are in the water, I don’t know that there’s any getting around the slimy. I’m just not going to be known for that. I’m Airbnb-ing a bit. I don’t want people commenting forever about the slimy water on the Airbnb page, which I don’t have yet. Let’s talk about you. Do you have a “what just happened?”

If you're Airbnb-ing, you don't want people commenting about your slimy water forever. Click To Tweet

Our topic is about talking to people and we’re going to talk about our MVVs, our Most Valuable Vendors who we use and appreciate and get us out of jams all the time.

I think it’s easy to forget how great and incredibly helpful some of these people are. I was telling a person who has bought her first set of loans about one of our favorite vendors, Orion, which has been renamed MetaSource. This young woman has bought a bunch of CFDs. She’s got a number of issues. She needs the deeds recorded. She needs the collateral files reviewed for completeness and for everything is correct the way it’s supposed to be, to be corrected if it’s not right and she needs storage for her hard collateral files. How can it be that one great vendor who doesn’t even charge very much money provides all of these services?

I’ve started with Richmond Monroe originally because that’s who people were caring and stuffI found their fees would be very excessive. If you had a collateral review done and know something, let say it was a missing assignment. They would charge you $100, whether or not you got that assignment or not. Once you got the assignment, they would charge you another $100.

I’ve never used them, but I was told by someone that Richmond Monroe’s pricing strategy is if they have to touch a folder of yours for any reason. You take something out, put something in to tell you if there’s something in there was a $100 no matter what. I’m a huge do-it-yourselfer. I record my own documents. I’ve stored my own documents. What does MetaSource charge if they have to get an allonge for you or they have to correct something or just review the file to begin?

Review the files, hard and soft is $40. Clean up a file, they may charge $100, but that’s for everything. That includes sending out the deeds and everything. It might be $100 to put everything together and then send out the deed there and stuff for recording. There are the recording fees, but it’s one of those things that I find reasonable. I love them. They’re very good to deal with. They are a large company, so sometimes things may take a few days to do. If it’s something that you need immediate, you can get them on the phone or there’s another person we use as well who I find to be very helpful and that’s Erika.

What do they charge to store a collateral file?

It is $10 but that’s the minimum. It’s $0.10 for every loan a month. Here’s the other thing I’ll mention with Orion, they typically serve humongous mega-companies. If you have one loan, they probably won’t take you initially. They typically want people to have ten loans before you can start using them because of the setup, their systems and put you in and everything that costs them money. For something that might be $10 a month, it’s almost sometimes might not be worth it for them unless you’ve got a lot of activity because they are a big outfit and they churn and burn things. I love them. They’re great. I know Chad Urbshott talked to me about them, how he enjoys working with them and some things he’s working on with them. Typically, you’ve got to be in the business, not just having one-offs.

You might be able to sneak in with five loans if you make sure that they know that you’re planning to be a big player in the space. They’ll take a chance on you and give you a whirl. If you cannot use Orion yet for your hard collateral files, you always have the option of using Madison if they’re your servicer. Another option that a lot of people don’t avail themselves of, you can buy a legal-sized fireproof safe that’s about the size of a small cooler that you would take on a picnic. They’re massively heavy, but you can buy these little roller stands that have casters on it. They saw them weirdly enough at Bed Bath & Beyond. You won’t find them in the store, but if you get on their website, there’s one. I think it’s a Honeywell and Bed Bath & Beyond always has those 20% off coupons. It ends up being maybe $125 with the casters and everything. It would take over a year at Orion to spend that much money, but it can be a good stop-gap measure. You can put other things in there too that you cherish from your personal life.

One of the things mentioned between anybody used to do this for you versus I know some people will just do it themselves and use Simplifile.

GDNI 66 | Most Valuable Vendors
Most Valuable Vendors: If there’s any issue with your documents, it’s amazingly quick and simple for vendors to get you a correction.

 

Who could you be talking about? Yes, there are idiots like that.

It reminds me of a post I saw on Facebook that said, “If you think someone’s talking about you, the truth is they probably aren’t, but you probably see yourself in it.” The suggestion is to get up and fix it. Don’t get upset with the mirror, fix the reflection.

That wouldn’t be my way at all. I don’t roll away. Probably get my revenge is what it means.

What I was talking about is when you use vendors like this, if there’s any time you get in a pickle where there’s a missing assignment or something gets lost. A lot of times you can reach out to either MetaSource or Erika and say, “Do you know who this was or contact with that entity?” Sometimes MetaSource might be able to sign on their behalf. Other times they may be like, “It’s John Doe at XYZ Company, here’s his contact information.” I know Erika, I reached out to her for something and she was like, “Yes, I’m familiar with that. I can help you out with it.” You’re one phone call that I bet you would have taken anybody else a few months to try and figure it out on their own without having a contact like her or MetaSource.

I worked with notes and CFDs but with CFDs, you will notice that the deeds have to have the name of the person who prepared them on there. With these, because of the people that we buy from nine times out of ten, it seems like Erika or Orion were the ones who created these docs originally. If there’s any issue with them, they’ve already got them and they do are currently in touch with the same people who signed them to begin with. It’s amazingly quick and simple for them to get you a correction. It’s one-stop shopping. Erika is based in South Carolina, so don’t be calling her super late if you’re on the West Coast. Her company name is KDK Services, LLC. She is someone who has worked for the servicing companies and some of the CFD sellers. Her job has always been to create deeds. She’s not an attorney, but she’s something more valuable. She knows all the rules about deeds in every state, which there are no attorneys who would have that knowledge. She knows down to how big the margins have to be, some states require a former deed reference.

When you have a new deed, you have to have the instrument number and according to the date of the previous deed, the person who’s deeding it to you. You have to have that information from when it was deeded to them. There are a lot of things you go through. I think I already commented where we were ranting about things. It takes me typically three attempts on Simplifile to record a deed because there are always things that I don’t know about what a particular state requires. With Erika, you just skipped that whole learning curve. She’s like a human memory bank of what everything has to be, which can save you money since you’re talking about like Ohio. If your margins are wrong, they charge you extra money. They can get costly if you’re buying. You’re silly enough to buy in Ohio. No one can help you anyway if you’re buying in Ohio.

One of the things I’ll touch base last about the topic of dealing with companies like MetaSource and KDK is a lot of times if you take training, this whole aspect is not covered. What do you do after you buy it? Getting it recorded and checking it. At least I haven’t seen it covered. Using somebody can also get you to a point where you can understand it thoroughly and then at some point maybe you want to do it on your own like Gail, who is extremely experienced.

I was talking to this person who bought four in Michigan and one in Indiana. I’m telling her about the property transfer affidavit for Michigan and the sales disclosure for Indiana. The sales disclosure has to be signed by the seller, which is always a big hoo-ha. I know you go through that too. I’m just giving her directions because I’m her mentor on this and I thought there is so much to know about this. I forgot how much I learned painfully trying to put it together on my own piece by piece. Hopefully, for our audience, we will fill in those gaps and shorten their learning curve. That’s the goal.

Where would you like to move on to next? Which area of our most valuable vendors?

It's very important to be very clear about your expectations with whoever's going to talk to the borrower for you. Click To Tweet

Who do we love without reservation?

Brian Gallagher.

This is a good time to say, Brian has agreed to be our first sponsor. We thought long and hard about whether we would have sponsors because we enjoy our independence and the fact that we are not pushing anything, trying to sell anything or having any kind of agenda other than just sharing our lives and notes. Frankly, it costs some money to put this thing on. We have decided to take the opportunity to introduce people to our audience that we believe in and use ourselves. Those are our criteria. If you see a sponsor message here and you will very soon, it’s because we use or at least respect and believe the person and the service to have a very good reputation.

If we see any bad news from more than one person about somebody, you will not know about them. Brian just saved me from a ridiculous situation that I recounted in one of our episode where I bought a contract for deed. The seller had one servicer. I transferred it to a new servicer. The former servicer being used by the seller was battling with my borrower about something and refused to settle. It was a ridiculous lawsuit for them to be fighting about. That servicer has presented me and told their attorney to send me their invoices because I’m the new owner. They think I should pay their legal bills because they won’t settle with this borrower. The first person I thought of was Brian Gallagher, attorney at law in Annapolis, Maryland. This case, the borrowers in Michigan. Brian is not in Michigan, but Brian is able to do general-purpose things like this without having to be licensed in every state. Why don’t you explain how that works and why you love Brian so much?

Two things. One is he’s taking care of foreclosures and stuff in Maryland and they’re licensed in Virginia as well. When people hear the term general counsel, that’s what he acts as. He takes care of protecting my entities from writing my joint venture agreements to writing partial agreements or if there’s any type of dispute with a vendor. He can get involved in that as well because if it goes to a lawsuit in that state, then yes, we need to use a licensed attorney in that state. In the meantime, you don’t, in the sense of you can have anybody do borrower workouts. I’ve used him where I’ve had some sticky situations with borrower workouts that the servicer couldn’t handle.

Even the attorney I may use in that state is more not used to handling these types of issues, especially if it’s more not an issue about the note or the payment, but the issue with the property or something out there. He can provide some guidance in that situation of “Here’s what you should do.” He’s not familiar with every state law because he’s not licensed in that state and he doesn’t pretend to practice in that state. He can at least say, “This is what you should do or what you should call or who you should reach out to possibly.” He may have a referral or say, “Try and find this type of an attorney.”

I think an experience I had is probably a good example of how he can work for you without being licensed in a state. The same borrower that is wrangling with the servicing company that I described also sued my servicing company. They messed something up as well. I was called upon by my servicing company to defend them, pay their legal bills, and handle it for them like, “Make it go away.” In that case, Brian was able to get on the phone with the borrower’s attorney, work out a deal. Because when I got all the documentation on this, we were very close to a deadline. We had so long to respond to the person and we were up against that deadline. I had to hire someone to go into the court in Michigan, the jurisdiction and file for more time to work it out.

He then ultimately also filed the agreements that we came to, but it was Brian who negotiated with them and got it all sorted out. You will need both. You’ll need Brian to handle everything, but then you’ll need a local person to file the papers and make a court appearance if that’s necessary. That seems to be the best way to put a team together because Brian is great. He’s very reasonable. He’s pretty charming. He’s able to cajole people into doing things, but if things turn sour or if you need people to be pushed back a little bit, he’s great at that too. He’s not nasty, but he’s clear and just crushes people with the total logic and upper hand that he has in these situations.

He’s not passive, but he’s also not aggressive in a sense. We’ve talked about attorneys and collateral storage. What are some of the other people within our business that we love to use? We’re not going to be able to paint everybody, but we name a lot of people often. I think it’s also trying to talk about not specifically a state attorney or a servicing company. It’s like some of the behind the scenes people that you need as part of your note business that can help you and assist in taking it the next level.

GDNI 66 | Most Valuable Vendors
Most Valuable Vendors: When choosing servicing companies, you got to go with what’s best for you.

 

We did the pros and cons of various servicing companies episode. If you haven’t read that one and you’re trying to pick, you’ll come away from it thinking like, “Can I just service it myself?”

You’ve got to go with what’s best for you because I know somebody that once went with Allied who’s no more cost-effective than Madison. They’ll do some workout but not the heavy lifting, which like a Madison or another person would do. I told them, “No, it was boarded with Madison, not with Allied.” It was semi performing and it’s like, “The guy hasn’t paid. What do I do?” I’m like, “You need to call the borrower.” He’s like, “Why not Allied?” I said, “Allied might make a phone call and do stuff, but I don’t believe they do full-blown outreach and everything else.” They’re a low-cost provider who does minimal services. The person was brand new. It’s the first note. They wanted to learn on their own and I’m like, “Maybe I shouldn’t have transferred back to Madison.”

You can call a borrower. I understand exactly what you’re saying. I was talking to someone who does have a little experience under her belt. She was talking about an issue. The question was, “I just bought this, it hasn’t transferred yet. Can I hire the outreach person right now to start talking? Can I send my own letter to the borrower? They haven’t received the goodbye and hello letters from the servicers yet.” I was like, “No, don’t do anything until the servicers do that. The borrower is going to be completely confused to hear from some new person that they’ve never had any dealings with. Let the current servicer at least explain to them that their loan has been sold and let the new servicer introduce themselves. You can start talking to them.”

She was like, “I want to hire this person, but I have all these questions. I don’t know if they’re going to handle it.” I was like, “Why don’t you call them yourself?” She’s like, “I thought I wasn’t allowed.” I was like, “I never did at the beginning either, but in every note investor’s life, eventually something’s going to happen where you’re either frustrated with how your outreach person is handling it. They’re not effective or a borrower is going to call you and you will be in a situation where you’re going to speak to a borrower anyway. You might as well learn how to do it and just learn the simple do’s and don’ts.

I think you need to have experience under your belt. I was also thinking of two other firms that I use. One is for title reports. I’ve tried several different vendors. I’ve gone back to ProTitleUSA for title reports. What I’ve found with some other entities and stuff, they weren’t complete or sometimes I may have issues. I found in ProTitle aren’t always correct either by any means. When found those probably be the most accurate from one standpoint. If you’re trying to get the city and local utility liens from ProTitle, good luck. It takes forever and you’re better off just doing it yourself.

It will come in time to meet your funding date is the main thing. I think people realize, most sellers will give you about a week for due diligence and they expect you to complete it in that time. At that point, they want their cash. You, unfortunately, can’t accommodate these long timelines waiting for these things. I agree. Don’t pay the extra money for those certifications. I don’t know why title companies in general if you’re buying a property and they need to get certifications on the current utility bills and stuff, they seem to be able to get them a lot faster. I don’t know why ProTitle struggles about that. In general, I’m very satisfied with the quality and accuracy of their work. Everything else you have to check.

The other one that I’ll mention is BPOs, we touched upon it. I don’t think any BPO is very accurate because you don’t know what the inside looks like. I have found good luck using Dickie Baldwin’s Baldwin Advisory Group for BPOs. It gets done pretty quickly. He’ll let you talk to the agent. I know some other places don’t know who the agent is or talk to them. I found him to be open and allow you to communicate with them if you have questions. I’ve had a very good buck with him on those.

Dickie’s email address is DBaldwin@BaldwinAdvisoryGroup.com. ProTitle’s website is ProTitleUSA.com.

Erika’s email is ErikaKnigge@KDKServicesLLC.com. Let’s go to the last one I wanted to talk about because this is one going to be an interesting one, and it’s preservation companies.

A bankruptcy normally freezes your ability to foreclose on a house, but an attorney can, within a bankruptcy, file a relief of stay. Click To Tweet

I feel about them the way I do about the servicers. There are ones I definitely don’t want to use anymore, and then there are ones that I want to love but I haven’t quite been able to. You tell me, who’s your MVV among preservation companies?

If it’s not broke, don’t fix it. I’ve been using Sand Castle for my preservation. I found that to be pretty valuable because they will check occupancy. They’ll tell you, “The grass needs to be cut.” Take pictures of the house, the front, the back. I wish I would’ve done that on a few properties sooner. What I’ve started doing is every quarter doing it, especially in the summertime because you want to make sure your properties are occupied before you start getting all the weed and grass cutting liens. It’s a $25 charge to have them go out and take a look at the property, especially on the nonperformers. That’s who my go-to has been. Sometimes they can be a little slow. It may take a week or two before you get the report, but I’ve used others and it’s been much worse. My expectations have been lowered, so I’m okay with them. They’ve done a good job for me. I don’t have any complaints with them, but it’s always hesitant because I’ve worked with others in the past who did good and then they fell on their face.

It seems to be the nature of this business that they struggle to be consistent. You can understand why, because of these preservation companies. They are a headquarters that is trying to find good vendors everywhere in the country that will do a lock change, that will document the condition through photographs, that will board up windows, that will mow lawns, do actual repairs. You’re not just talking about having one person in every geographical area who does all these things. They’re trying to get a great lawn crew everywhere and great handyman everywhere. If you’ve ever tried to find these people yourself, great contractors in all places, you know how challenging it is. They get an order from us. I had one in Georgia in a medium-sized city. They apparently don’t have great coverage there and they were not able in two weeks to get someone to come and cut the grass.

You can’t in a way blame the companies themselves. They’re struggling with the same things we all struggle with. I’ve used Sand Castle and Safeguard. Sand Castle for me, the day that I first spoke to them, I told them I had an urgent situation and they didn’t even call me back for a week to even talk about letting me set up an account. They put a rush on my order two weeks later, I still didn’t have a report. That could be unusual for them. I think you have had better experiences with them. That drove me into the arms of Safeguard. Safeguard has a wonderful intake person name, Anastasia Hannebrink. She goes by Staci. She has called me back from road trips where she’s going to see her family. When they couldn’t do something, when they didn’t meet a deadline, they’ve refunded my money.

I’m very impressed with how hard they are trying to earn everyone’s business. I don’t blame any of them for things that they can’t control. Of the two, I would say Safeguard has impressed me more. They did handle a lockout for me in one of our favorite towns, Gary, Indiana. They called the sheriff ahead. I didn’t know some lockouts, which you do at the end of a foreclosure or a forfeiture where you’re taking back the house. In some lockouts, you have to have a moving truck there and you have to remove whatever’s in the house carefully and you have to store it for the person. I didn’t know what the rules were in Gary, Indiana. Safeguard called the sheriff who was in charge of this lockout and got all the information from him and coordinated the whole thing. It was impressive. I have to vote Safeguard on this one.

One thing I’ll mention with preservation companies is I wouldn’t use them for renovation. Their pricing typically is very excessive when you start doing renovation work.

Tell everybody about your lawn cut estimate.

$3,000 to cut the grass.

$3,700. They were going to trim some bushes too, in fairness.

GDNI 66 | Most Valuable Vendors
Most Valuable Vendors: Don’t blame any of the servicers for things that they can’t control.

 

No, that was just to cut the grass. To do the backyard was another $2,500 and then another $3,000 for a tree so it was $10,000. I got a guy on Craigslist to do it for $250.

By all means, get additional quotes from other vendors. Considering most of the houses we have are not even worth a lot more than $10,000. That just seems a little crazy. What these companies also do, they do have employees. They do quality control. When they get an estimate or they assign a job and they get a report, they review it for quality purposes. I don’t know how somebody at a preservation company gets a quote from a lawn crew for $10,000 and be like, “Let me tell my client. It’s $10,000.” What brain center in these companies?

The grass was four-and-a-half feet tall.

Granted, you got a tractor but it’s a little more.

The guy said between $200 and $250. I’m like, “Let’s just make it $250.” He’s like, “Are you sure?” I’m like, “Yes, no complaints. Here you go.”

You haven’t addressed my esoteric question.

How does somebody justify $10,000?

Somebody gives it a whirl. I have an out of town investor. Maybe they’ve got deep pockets. I’m a lawn person. Let me throw out this number. How does somebody screening these things and putting the total quote together for you at a preservation company write down that number on your quote, “They told me this is what it is, so I’m putting it down?” Do they never say, “No, I am not writing that. I would feel stupid writing that?”

Was there anyone else, Gail, we wanted to mention?

Every borrower should be spoken to at least once. Click To Tweet

Do you want to talk about outreach?

I know a lot of people talk about Daniel Singer. I haven’t used him, so I can’t comment on him, but I’ve heard good reviews. I’ve used Polaris in the past. Andy from Polaris has done great for me. I haven’t used them much because I think they’ve also slowed down a little bit. For outreach, I’ve been using either Madison or myself. For people getting started, I would say you could either use Madison as your servicer. It’s all about setting expectations. People aren’t going to be calling three times a day. They’ll call and if they don’t get them, they’ll call two days later. They’re not calling every day or every fifteen minutes.

We’re not allowed to call every day. Three times a week. Is that the limit?

It’s not a set number, but that’s what people use as a source for not being harassed. It doesn’t say you can’t call more than three times a day. It says you can’t harass the borrower and you’re up to the courts to decide. A lot of times people say, “Call every other day.” If you’re starting out, stick with your servicer or do Polaris or I’d b happy to have somebody if they’ve got recommendations for Daniel as well. Let them discuss or reach out to them. I’ve heard good things. I just haven’t used them, so I can’t give a positive or a thumbs up for him.

If you had a negative experience with Daniel Singer, would you say it?

Yes.

I have had a negative experience with Daniel Singer. It’s very important to be very clear about your expectations with whoever’s going to talk to the borrower for you. I’ll give this example. I boarded two loans with Daniel Singer as an outreach agency. In one case, while I was talking to Daniel Singer about doing that, the borrower called in and she was already volunteering to get back on track, make a skin in the game upfront payments, start making regular payments again. It took literally after receiving her phone call. It was a couple of months before we had a signed forbearance agreement with her. I had her money and I never understood why that was the case.

The other one that I boarded, that was a CFD. The other one was a note. The woman had been in bankruptcy and the property had been removed from the bankruptcy. That’s what’s called a relief of stay. A bankruptcy normally freezes your ability to foreclose on a house, but an attorney can, within a bankruptcy file a relief of stay, which removes the protection from the house so that you can proceed with a foreclosure even during the bankruptcy. This woman was no longer in bankruptcy, but the fact that she had been in bankruptcy and had not fought the relief of stay made them decide that there was no point in talking to her. We should just proceed with a foreclosure. I’ve hired them to do outreach and instead they’re recommending we start legal immediately and take the house.

I said to them, “I am not comfortable with that. I would like someone to at least call her.” They’re like, “No, we know. There are no points, so please do it anyway.” They did and that one made a big upfront payment. She has regularly been paying for a couple of years. She has fallen off and unfortunately, I am foreclosing on her. I just didn’t like the assumption. The fact that they were deciding what was going to happen based on the fact that she hadn’t fought her relief of stay. Somebody should talk to the borrower once. If they won’t talk to you, that’s a different matter. It feels weird to me not to proceed without even making an effort to talk to them once. Do you think everyone should be spoken to once?

GDNI 66 | Most Valuable Vendors
Most Valuable Vendors: The unfortunate reality of our business is even people who reinstate briefly can’t sustain it long-term. People can’t afford their houses.

 

Yes, I think there should be a conversation held at one point in time. I got a borrower who hasn’t spoken to us in a few months and blew up my phone calling thirteen times. They finally got the notice to vacate from the forfeiture and they’re scrambling. It’s almost like I don’t want to talk to them, but I am going to call them and give them the courtesy to see if we can work something out. Based on the voice message that they left, the likelihood is very low because it sounded like they didn’t have any money, but they give me $3,000 a month. They haven’t been able to pay $300 a month, what makes me think they’re going to be able to pay $3,000?

That’s sad but it is an unfortunate reality of our business. Even people who will reinstate briefly can’t sustain it long-term and people can’t afford their houses.

Gail, I think we’ve covered a lot of vendors and probably should move on. I didn’t know if you had any Notes and Bolts you’d like to add? I was going to share something that I thought was unique. It’s not necessarily Notes and Bolts. We have an audience from 34 countries including the Cayman Islands, Trinidad and Tobago, Dominican Republic, Iceland, Israel, Italy, South Korea, Mexico, Burma, Netherlands, Romania, Russia, Singapore and Sweden.

I had no idea. Thank you, all of you all over the world. That warms my heart and makes me feel excited about trying to bring content as often as possible.

I’ve got to thank all our audience because it’s been great. For everyone who’s out there reading, it’s been very positive feedback we’ve gotten from everybody. It’s been exceptional for the feedback, the comments and emails we get. If people have shown topics or things they want to cover, please let us know. We’re happy to continue discussing our journey and help people any way we can.

Thank you all. We feel the love and it is very mutual. We send it back out to you. Please call upon us for any help that you need with your note journey. We’re very happy to help and we welcome your calls and emails. That is it for this episode. Please leave us a review in any language on iTunes. Catch us on Stitcher, sign up at our website to get any fabulous things that we’re sending out. We haven’t sent out a tape but we’re building up to another one pretty soon.

As always, we want to thank you. Go out and do some good deeds. Take care.

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